CTshop Site News

Date added: 01/06/2020 Shipping Delays

All customers please note that due to COVID-19 restrictions and protocols AusPost advises that longer than usual shipping times may apply to some deliveries and AusPost has temporarily suspended all their shipping time frame guarantees both locally and internationally.

International Orders: Please be aware that until further notice any international order is shipped without any shipping time frame guarantees customers placing international orders do so accepting the risk that their order may be delayed up to 90 days in the event of flight delays on the part of the carrier and CTshop will not provide refunds or insurance requests unless 90 days have passed after dispatch of the order.

In addition it is not possible to ship to some international destinations due to suspension of postal and courier services to some countries, if you wish to place an order for shipping to an address outside of mainland Australia please check the AusPost International Updates page on this link prior to placing the order to ensure that shipping is possible to your location and that you are prepared to wait the average time frame listed for the shipping destination for your chosen shipping method. E.g. if AusPost lists 5-10 business days to a location that means a minimum of 1-2 weeks to reach the destination country plus the time required for your local customs clearance which may cause significant delays in the destination country.

Therefore we now recommend that all customers maintain a minimum of 90-120 days worth of essential stock at all times to avoid any inconveniences due to shipping delays.

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