Policies & Terms

We have tried to make our policies as straight forward as possible and if any doubt exist please contact us for clarification.

Page Book Marks
Terms & Conditions
Your Shipping Location


Terms & Conditions

By creating an account and or placing an order with us you agree to all of the following terms and conditions;

• With all product and services, prices are subject to change at any time without prior notification.

• A product or service "List Price" indicates the price that we may decide to charge for the product or service at any given time based upon our current supply and input costs, the list price is not intended to indicate a previous price that has been charged for the product it is merely an indication of what we feel would be the upper limit of what we may list the item at under prevailing market conditions, in most circumstances we attempt to make products available below our "list price" to provide our customers the best prices that we can afford.

• All sales are final no refunds will be provided due to changing your mind or for any other reason other than a manufacturing defect that renders the item unrepairable and if we are unable to replace the item, or a valid reason expressly covered by consumer law, see our warranty page for full details (login first).

• Please choose your items carefully because in most circumstances exchanges are not possible this is especially the case with machines, procedural items and sterile stock which cannot be exchanged due to health risks.

• Reasonable effort has been taken to describe products accurately but we do not accept liability for minor errors or omissions other than rectifying the description of the item.

• We do not warrant that any product is appropriate for your particular needs and in all instances a customer must rely upon their own discretion as to the appropriateness of any particular product for their needs, client base and circumstances. You agree that prior to placing your order you have not relied upon any verbal representations, external information or any other information about the products other than the information contained in the product listing on our store.

• All products are stocked at our sole discretion we do not guarantee the future availability of any product, spare part, consumable or accessory nor do we warrant that any specific product will be available in any particular quantities, this includes but is not limited to machine needles and parts. Products may be unavailable for a variety of reasons therefore no product availability warranties are offered or implied.

• The purchaser warrants that they possess appropriate formal qualifications for the use of any product that they may purchase, additional training by one of our authorised trainers is recommended when purchasing any of our digital cosmetic tattoo equipment (additional costs apply) as your prior training may be inadequate.
NB. training offered by training organisations that are not authorised amiea distributors may not be adequate or appropriate for use of advanced amiea equipment.

• No liability is accepted for adverse outcomes, incidental or consequential losses as a result of the use of any product other than a valid reason expressly covered by consumer law. In all instances the purchaser must ensure that they are following the manufacturers instructions as well as all applicable acts, regulations and standards as well as reasonable safe use of the products.

• Occasionally items may be substituted for the item described in the listing in instances where we have changed suppliers and or the item described in the listing is unavailable and the substituted item is of a similar quality & design or is of negligible difference to the listing description.

• Products are shipped subject to confirmation that payment has been received, in the event of a payment rejection or chargeback we shall retain a lien over the products and the customer must either return the full order to us upon our demand and at their expense, or provide us with full payment inclusive of any costs incurred, the choice of resolution is solely at our discretion.

• Orders will be shipped to the shipping address within the customers account profile, it is the customers responsibility to ensure that their account details are up to date and correct within their account profile by checking before placing each and every order, the customer agrees that confirmed delivery is deemed to have occurred if delivery confirmation is provided by AusPost or another shipping service as may be used from time to time. If a transit insurance option was chosen insurance cover ceases once delivery has occurred.

• In the event of any delays, service failures or delivery disputes with AusPost or other shipping service it is the customers responsibility to resolve those matters direct with the delivery service and to immediately follow any instructions that we may provide for communication with the delivery service. Failure to comply with our instructions will void any insurance cover that may have been selected. It is the customers responsibility to track the progress of their order and in the event of a missing delivery the customer must notify the delivery service immediately on the day of delivery failure to do so will void any insurance option that was chosen by the customer. If a shipping method is chosen that does not include 'Signature Required' the customer bears full liability in the event that the parcel is delivered in their absence.

• If the customer opts for a shipping method that includes insurance please note that if you provide instructions for your delivery to be left unattended, or have any arrangements for parcels to be diverted to another location or provided to a third party or delivered without signature required this may void your insurance cover. Insurance will not cover your parcel for any loss or damage after it has been delivered.

NB. Changes to customers account profiles (including shipping address) will not be accepted via any other method other than by the customer making the change themselves after logging in to their account management area, please do not email us asking us to change your details for you.

• Customers may only pay for their order via one of the methods offered at checkout. International customers should note that charges may be levied by their bank, our bank, and or intermediary banks for payments made via interbank transfers and in that instance the customer will be liable for any such charges by the financial institutions involved, in the event of a refund on an order the refund shall be limited to the funds that we actually receive less any costs, fees, and charges to transfer the funds back to the customer. We recommend that customers make payment using the credit card option via PayPal or their PayPal account balance.

• With some International orders customers may require import approvals, licences/registrations and or special clearances for some products in some countries, in addition there may be local taxes and duties payable this is the purchasers responsibility. We are unable to assist with and are not responsible for any customs delays, seizures, taxes and duties, fees or charges once an order has been shipped. Therefore we recommend that all customers check with their local customs office and regulatory bodies for any requirements and import costs prior placing an order.

• Customers are not permitted to allow their account to fall into overdue, any account that has payments outstanding for more than 7 days shall be considered overdue and will be subject to interest charges at the rate of 1.5% of the outstanding amount per month or part thereof. Overdue accounts may also be suspended or closed at any time at our sole discretion and without prior notification. Unfortunately our margins are too low to offer payment in arrears or to carry overdue accounts.

• The purchaser shall be responsible for all shipping costs inclusive of any shipping costs for warranty and or repairs, it is advisable to ensure that any items returned by you for warranty or repairs are sent via registered mail with insurance to protect you from the cost of loss or damage to your items. In the event that we agree to the return of any product for any reason the customer accepts that they are responsible for any return shipping costs.

• All customers are expected to abide by a reasonable standard of conduct as defined by us, we have a zero tolerance policy towards certain types of behaviour this includes but is not limited to; abusive or argumentative communications, making false claims, providing false information in account profiles, chargeback's and payment defaults, interference with our normal site operation, plagiarism of our site content or publications, beaches of our copyright or the copyright of our trading partners & suppliers, discrediting our products and services, attempts to circumvent our distribution agreements or other types of unethical behaviour. Accounts may be suspended or cancelled without prior notice for any breaches of these reasonable standards of conduct.

• None of the products & services offered on this site are intended to diagnose, treat, cure or remedy any form of medical condition or ailment. All forms of cosmetic tattooing and associated supplies offered are cosmetic and or camouflage treatments; where used the term ParaMedical is meant as a secondary 'cosmetic' option after medical options have been explored and considered by the affected person. All of the supplies and equipment that are offered via this site should be considered solely as cosmetic and not as therapeutic in nature.

• If you purchase partial lots of sterile stock then on some occasions the individual items will not be marked with the expiry date in that instance the maximum expiry date will be 12 months from the date of purchase, if the expiry is less than 12 months after the date of purchase and it is not detailed on the individual item then you will be notified after ordering. Multi use bottles of pigments should not be used beyond 6 months after the date of opening of the bottle or the expiry date whichever date occurs soonest. Sterile stock should not be used beyond its expiry date under any circumstances.

• All accounts must be in a single name third party accounts are not permitted, as part of our anti-fraud measures if the account holders name is different to the payment maker/card holder you may be asked to supply proof of identification. Creation of secondary or multiple accounts by a customer is strictly prohibited and can lead to communication problems, processing errors and delivery failures caused by incorrect or duplicated account information supplied by the customer. In the event that any error or delivery failure occurs as a direct or indirect consequence of a secondary account created by the customer the customer shall bear full liability for any adverse outcome or event and any insurance option chosen by the customer for their order shall be null and void, the customer bears the risk of total loss of their purchase in this circumstance.

• Special requests, non standard ordering and or other circumstances that involve additional administrative intervention outside of our automated ordering system may incur a 20% surcharge.

• Competitors who misrepresent themselves by creating fraudulent customer accounts for the purpose of accessing commercially sensitive "customer only information" will be billed for any and all costs associated with blocking their unauthorised access to the store.

• We reserve the right to ask for additional information from the customer in instances where account profiles are incomplete or if an account profile appears to be inaccurate or if we have concerns about the customers intended use or our products and services or if we have concerns about the customers identity or if we have concerns that our distribution agreements are being undermined. If the customer refuses our request for additional information or does not completely satisfy our request for information their account and site access may be suspended and or closed permanently at our sole discretion.

• The purchaser agrees that in the event of any dispute or for any other reason the laws of Victoria Australia shall apply and the courts and tribunals of Victoria Australia shall have jurisdiction in any and all circumstances.

• We recommend that customers order all products in full packs as provided by the manufacturer for the best level of protection during shipping, where the option of ordering a partial pack is provided due care will be taken by us for packaging but the customer assumes the risk of damage during transport.

• It is a warranty condition with all our products that the purchaser must only use original parts, accessories and consumables as per the brand of the product purchased from us, for example only original Amiea branded accessories should be used with an Amiea device; use of non Amiea supplies such as non original needle chambers may damage the device and void your warranty.

• In all instances we shall comply with all applicable consumer legislation and regulations, where there is any doubt customers should seek independent advice regarding their rights and discuss with us any concerns that they may have regarding our policies.

• If a customer makes a payment to us via PayPal and in the event that a refund is requested by the customer for any reason either in part or full and if at our sole discretion we accept the request and agree to the refund then the customer agrees to accept the refunded amount less the fees charged by PayPal on the original transaction, in some circumstances at our sole discretion we may offer the customer a store credit in lieu of any refund.

• Inclusive within our policies and terms is all of the additional information provided on our Shipping, Warranty & Returns, Taxation page which is only viewable to account holders once they log in to their account.

Strict Condition Of Sale On All Products:
Any warranty that may be provided with a product including any manufacturer warranty is 'Non Transferable' this means that the warranty only applies to the original purchaser, if the original purchaser sells, loans or transfers ownership to any third party then any applicable warranty is not transferable and will immediately expire.

• If any provision of these terms & conditions or the application thereof to any person or circumstances is held legally invalid, such invalidity shall not affect other provisions or applications of these terms & conditions which can be given effect without the invalid provision or application, and to this end the provisions of these terms & conditions are severable. In lieu any invalid section of these terms there shall be substituted a provision as determined by us of similar content and intent as may be legal, valid and enforceable.

Our Terms Conditions and Polices may be changed by us at any time and will become effective immediately upon publication here.

CTshop.com.au / CosmeticTattooist.com Privacy Policy

This Privacy Statement explains how CTshop.com.au / CosmeticTattooist.com site administration (referred to as "we", or "our") collects, uses, and discloses your personal information in connection with its operation of the Our ecommerce platform. Your privacy is important to us and the following points outline our policies, by creating an account, contacting us, or by any form of utilisation or access to our site you accept agree and consent that;

What information do we collect?

Personal information is information that can be used to directly or indirectly identify you. Personal information also includes anonymous information that is linked to information that can be used to directly or indirectly identify you. Personal information does not include information that is anonymous or aggregated in a form that that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

We will only collect and use personal information which is necessary to comply with our legal obligations and to assist us to administer the legitimate interests of our business and provide you with the services that you request.

We collect information from you when you register on our site, place an order, subscribe to our newsletters and email lists or respond to a survey.

When ordering or registering on our site, when appropriate, you may be asked to enter the following information: your legal name, e-mail address, street mailing address and telephone phone number you may also choose to supply some additional information such as your occupation, tax id and business website address if you choose to do so. You may also, also visit our site anonymously however we are unable to provide services to anonymous site visitors.

What do we use your information for?

In Short
• We collect and store information that is reasonably required to provide services to customers and ensure the efficient operation and security of our site.
• By placing an order or supplying your personal information to us such as email, telephone and address you are agreeing that we may store and use that information to contact you regarding your orders and requests and for the purpose of marketing our products and services to you.
• You may request not to have any further communications from us simply by identifying who you are and sending us an Unsubscribe Request in the subject line via our contact form or via any email communication that you may receive from us.
• You may close your account with us at any time simply by emailing us an Account Close Request in the subject line via our contact form.
• We are happy to discuss your privacy concerns at any time by using our contact form.

In Detail
We use the information you provide to us for the specific purposes for which you provide the information, as stated in this Privacy Policy at the time of collection, and as otherwise permitted by law, the information we collect from you may be used in the following ways:
• To personalize your experience with our site and services
(information you provide us helps us to better respond to your individual needs)
• To improve our websites and your shopping/website experience
(we continually strive to improve our services based on the information and feedback we receive from you and via aggregated data analysis)
• To improve customer service
(information you provide us helps us to respond to customer service requests and support your needs)
• To process transactions including executing your payments and delivering the purchased products or services requested.
• To administer special promotions, surveys, newsletters or other listed site services and features.
• To send periodic emails
(The email address you provide for order processing, may be used to send you important information and updates pertaining to your order, in addition to receiving occasional site related news, important updates, and information related to products or services that we provide etc.)

Legal Basis for the Processing of Personal Information

If you are located in the European Economic Area (“EEA”), our processing of your personal information will be based on the following: To the extent that we obtain your consent for the processing of your personal information such processing will be justified pursuant to Article 6(1) lit. (a) of the General Data Protection Regulation (EU) 2016/679 (“GDPR”). If the processing of your personal information is necessary for the performance of a contract between you and us or for taking pre-contractual steps upon your request, such processing will be based on GDPR Article 6(1) lit. (b). Where the processing is necessary for us to comply with a legal obligation, we will process your personal information on basis of GDPR Article 6(1) lit. (c), and where the processing is necessary for the purposes of our legitimate interests, such processing will be made in accordance with GDPR Article 6(1) lit. (f).

Please note that where you have given your consent to the processing of your personal information you may withdraw your consent, for example by sending an e-mail to us or via use of our message form at any time, any withdrawal will not affect the lawfulness of any processing previously made on basis of your consent for past orders for products and services.

Your rights

We take reasonable steps to ensure that your personal information is accurate, complete, and up to date, if you hold an account with us then you accept that it is your responsibility to ensure that the details provided in your account are accurate and updated as required to enable us to provide services to you when requested. You have the right to access, correct, or delete the personal information that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal information. You have the right to receive your personal information in a structured and standard format and, if technically feasible and compliant with all applicable laws, the right to have your personal information transmitted directly to a third party. You may lodge a complaint with the competent data protection authority regarding the processing of your personal information.

To protect the privacy and the security of your personal information, we may request information from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal information we maintain. There may be instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.

You may send us an e-mail or use our message form to exercise your rights, we will respond to your request in a reasonable timeframe and will take all reasonable steps to ensure that your personal data is correct and up to date provided that you supply accurate information within your account profile as described above.

How do we protect your information?

You are responsible for your own username and password safety and security on our sites, we recommend choosing a strong password and changing it frequently and do not use the same login details (email and password) as used on other third party websites.

We do implement a variety of security measures for your security as recommended by our server management provider. All supplied sensitive/credit information is handled by PayPal via Secure Socket Layer (SSL) technology we do not have access to your credit card information at any stage during your payment for products and services on our site.

You can read about PayPal's Privacy Policies by clicking this link.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you have allowed it via your settings). This enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools for you in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are however not permitted to use the information collected on our behalf except to help us directly conduct and improve our business. We use, for example, Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to help us better understand how users engage with our website. Google Analytics uses cookies in order to collect information on the usage of our website. This information is used to compile reports and create services to help us improve our website and the services associated with it. The reports disclose website trends without identifying individual visitors. The information generated by the Google cookie about your use of our website (including your IP address) may be transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

On some pages of our website, third parties that provide applications through our website may set their own cookies in order to provide services, track the success of their applications or customize applications for you. For example, when you share content using a social media sharing button such as Facebook or Twitter, the social network that has created the button will record that you have done this. Because of how cookies work, we cannot access these cookies nor can the third parties access the data in cookies used by us.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings, if you turn your cookies off, some of our services may not function properly and you may not be able to place orders for products and services unless you contact us via another means.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer your personal information to third parties. This does not include trusted third parties who assist us in operating and maintaining our website, conducting our business, executing payments, delivering purchased products or services, sending you information or updates or otherwise servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. Non-personally identifiable site visitor information may be provided to other parties for marketing, advertising, or other uses.

How long do we retain your information?

We will retain your personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or a retention period that as required or permitted by tax, accounting or other applicable laws.

Third party links

At our discretion, we may include or offer third party products or services on our website, and links to third party sites will have separate and independent privacy policies, we take no responsibility or liability for the content and activities of any third party linked sites. However, at all times we endeavour to protect the integrity of our site and the safety of our site visitors and always welcome any feedback about links to third party sites.

Privacy Terms and Conditions

By creating an account with us, contacting us, or by any form of utilisation or access to our site you accept agree and consent to the above Privacy Policy.
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms and Conditions.

Changes to our Privacy Policy

From time to time we may make changes our privacy policy, if this occurs we will post those changes on this page and update the Privacy Policy modification date.

Contact Us

If you have an enquiry, question or a complaint would like to exercise a privacy right or would like further clarification in the way your personal information is processed, please contact us via e-mail: CosmeticTattooist@gmail.com or via our message form.

Privacy Policy As Of: 25/05/2018

Your Shipping Location

You will note that at the top right of each page is a Your Location selection option please ensure that you select the correct location for your account before adding products to your cart, the choices are;

Australia (default) - If your order is intended to be shipped within Australia.

International - If your order is intended to be shipped outside Australia to an International destination.

International (Our Students) - If your order is intended to be shipped outside Australia to an International destination & you have enrolled in one of our CT-AIVEP courses & or you have confirmed with me that I am able to ship Amiea products to your country.

Regrettably due to contractual arrangements under most circumstances we are unable to ship Amiea products outside of Australia, please contact us for confirmation prior to ordering any Amiea product if your shipping address is not located in Australia.

For further information please read our Shipping, Warranty & Returns, Taxation page which is only viewable to registered account holders once they log in.

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Copyright: 2007-2020 © everything contained within this site is under copyright to CosmeticTattooist.com and or our trading partners unless otherwise indicated, all rights reserved, no unauthorised copying, reproduction, or transmission is permitted without the express written permission of the copyright holders.
Trading Name: The trading name for all products & services is 'Andrea Darby' the name of a natural person, terms such as Cosmetic Tattooist, CT Shop (an abbreviation for shop for cosmetic tattooing supplies) etc are provided purely as a description of services provided by Andrea Darby and not as a trading name.
Disclaimer: The entire content of this site should be regarded as general information & is provided solely for the use of clients of CosmeticTattooist.com & is not intended to replace medical or any other professional advice in any instance. All information within the CT Shop pages is intended as a general guide to the products being offered and although reasonable care has been taken to describe the items accurately no liability is accepted for minor errors, omissions, inaccuracies in the listings. If you wish to clarify anything please contact us prior to placing an order. By accessing our site you agree to our terms & conditions. CosmeticTattooist.com gives no assurances as to the accuracy, reliability, appropriateness or validity of information on external websites, & has no control over their content. Any external links are provided purely for convenience and without liability or assurances of any kind. If you have any questions or concerns over the content of external sites please contact the site owner direct.

Business Card QR Code

Scan here with your smartpone barcode scanner to obtain the CT Shop Business Card.

Contact Information: Our contact details including contact form, email, telephone, address and all other personal information is provided solely for the use of our clients and is not to be used for unsolicited commercial offers or any other purpose without our prior written consent.
Privacy: CosmeticTattooist.com takes the privacy of our clients seriously, our policies can be viewed here.